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Glossary
AI Agent Evaluation (Evals): Definition and How to Test an AI System
AI agent evaluation (evals) is testing an AI system's outputs before and after launch. Here's why unevaluated agents become a reputation liability.
Updated July 11, 2026Glossary
Days Sales Outstanding (DSO): Definition, Formula, and Benchmark
Days sales outstanding (DSO) measures how long it takes to collect payment after a sale. Here's the formula, a healthy benchmark, and how to lower it.
Updated July 11, 2026Glossary
Human-in-the-Loop (HITL): Definition and How Approval Gates Work
Human-in-the-loop means an AI system pauses for human approval before taking a consequential action. Here's when it's mandatory and how it works in AI outbound.
Updated July 11, 2026Glossary
Missed-Call Text-Back: What It Is and Where It Stops Working
Missed-call text-back auto-texts callers who don't get through. It's a real fix for a real problem, but here's exactly where the cheap version stops helping.
Updated July 11, 2026Glossary
Speed to Lead: Definition, Benchmark, and How to Measure It
Speed to lead is the time between a lead coming in and your first real response. Here's the benchmark that predicts whether it converts, and how to track yours.
Updated July 11, 2026Glossary
What Is a Company Knowledge Base (for AI)? Definition and What Belongs In It
A company knowledge base for AI is the corpus of documents an AI assistant is trained on. Here's what belongs in it, and why bad input produces bad answers.
Updated July 11, 2026Glossary
What Is an AI Receptionist? Definition, Channels, and How It Works
An AI receptionist answers calls, chats, and messages, trained on the business's own information. Here's how it differs from an IVR or answering service.
Updated July 11, 2026Glossary
What Is an AI SDR? Definition, How It Works, and What Makes It Legitimate
An AI SDR finds prospects, researches them, and drafts personalized outreach. Here's how it works and why human approval on every send matters.
Updated July 11, 2026Glossary
What Is Answer Rate? Definition, Benchmark, and How to Baseline It
Answer rate is the percentage of inbound calls, chats, and messages a business actually answers. Here's the benchmark to target and how to measure your own.
Updated July 11, 2026